Meet Louie Martland, a remarkable 17-year-old from Wigan, Greater Manchester, who has shown incredible determination and resilience in pursuing his passion for customer service and hospitality. Louie, who is diagnosed with Smith-Magenis syndrome (SMS) began his journey during his school years which has led him to a promising future in the hospitality industry.
In year 10, Louie embarked on a two-week work experience at Tesco, organised through his school. This opportunity exposed him to the world of customer service and hospitality. During his time at Tesco, Louie actively participated in various tasks, from shelf stacking to greeting customers. It was here that he discovered his interest and love for serving people and providing customer service.
After completing high school, Louie joined Wigan and Leigh College where he enrolled in the Level 1 Customer Service Course. This course provided him with a valuable combination of employability skills and the opportunity to enhance his functional abilities. His enthusiasm for customer service and his achievement of Level 4 in food tech GCSE caught the attention of the college staff, who saw great potential in him.
Louie’s infectious social nature and love for people have earned him a special place in the hearts of both staff and customers. The bond he shares with two of his customers has blossomed to such an extent that they commemorated his birthday with a thoughtful box of chocolates.
All the organisations that have supported Louie’s growth deserve commendation for fostering an inclusive and nurturing environment where young people can flourish and create a brighter future for themselves.